The terms and conditions detailed below apply to all bookings made with New Forest Hotels PLC T/A New Forest Collection, whether at www.newforesthotels.co.uk via the individual hotel websites or by telephone or otherwise. Please note that for promotional bookings the relevant additional terms and conditions should be consulted.

Our agreement with you binds you, (the person named on the confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left the venue, including any extension to your stay and for such time afterwards as may be necessary.

When you make a booking, your contract (which shall include these terms and conditions) will be with New Forest Hotels, which shall mean in these terms and conditions New Forest Hotels Plc, The Lodge, Pikes Hill, Lyndhurst. Third party site bookings are bound by these and their own terms, for example online travel agents.

All rates featured on the New Forest Hotels website or quoted by telephone or otherwise are offered subject to availability and New Forest Hotels reserves the right to refuse any booking for good reason. Only adults 18 and over can stay at the hotel unaccompanied.

New Forest Hotels offers a choice of room only, bed and breakfast or dinner, bed and breakfast rates. All prices are subject to availability and venue.

Full Payment is taken upon booking (unless you are staying in the hotel, where the charge can be added to your invoice).

You can amend or cancel your treatment up to 48-hours prior to your treatment time without a charge.

A notification of cancellation after this time, will result in payment being taken in full for the treatment(s) booked.

Any pre-paid offers are non-refundable – these bookings cannot be cancelled or amended.

Spa Etiquette

• Treatment time quoted on the website is inclusive of time of the consultation and after care advice. Any late arrival will impact your treatment and therefore do advise to arrive 10 minutes early.

• We are able to offer pregnancy massage after the first trimester only.

• We are unable to offer treatments for guests with active undergoing active treatment or terminal cancer unless accompanied by a doctor's letter of permission.

• Those receiving treatments must be aged 18 and over.

• For any foot treatments you will need to bring your own flip-flops.

• We are unable to offer treatments for guests with flu, herpes simplex virus or shingles virus.

• Guests who bring valuables such as jewellery, do so entirely at their own risk. Guests are strongly advised to ensure in their own interests that all valuables are properly covered by their own insurance.

• All treatments are subject to availability or your health conditions. The management of Burley Manor reserves the right to cancel/move/substitute treatments in the event that they are unable to fulfil the original request(s). Please note that the times stated include pre-treatment consultation, hands-on treatment time, aftercare and post-relaxation.

• For the group booking treatments, please contact us directly.

For our hotels full terms and conditions please click on the link:

Terms & Conditions